Common Issues
Asen Levov
Last Update één jaar geleden
Ensuring a smooth experience with PolygrAI means knowing how to troubleshoot the most frequent hurdles. This guide walks you through proven steps to resolve login problems, team-invitation errors and campaign challenges.
Can’t Log In?
• Verify your email address and password match exactly what you used when registering.
• Reset your password from the login page by clicking Forgot Password and following the instructions in the email you receive.
• Clear your browser cache and cookies or switch to a different browser or an incognito window to rule out local issues.
Can’t Invite a Team Member?
• Confirm your role includes the invites.manage permission. Owners and Administrators always have this right.
• Review your subscription plan limits on the billing page. Some tiers cap the number of active team members.
Campaigns Are Not Sending or Getting Low Engagement
• Double-check the scheduled date and time to ensure your campaign is set to launch when you expect.
• Evaluate email subject lines for clarity and appeal to drive opens.
• Verify recipient addresses to eliminate typos or outdated contacts.
• Shorten interviews or simplify questions to reduce drop-off rates.
Still Stuck?
When these troubleshooting steps do not resolve your issue please reach out to our support team at [email protected] for personalized assistance.